How long do you warranty work?

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This topic contains 8 replies, has 7 voices, and was last updated by Profile photo of Carl Carl 2 years ago.

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  • #48438
    Profile photo of Thomas Robertson
    Thomas Robertson
    Participant

    How long should I warranty work. How long for paint work, body work, all overs, etc. Should I post a sign in the shop or include it in my work orders and signed by the customer. I have had several customers coming back as long a three years later wanting work redone due to weather and issues not related to workmanship or materials.

    #48439
    Profile photo of Jack Marshall
    Jack Marshall
    Participant

    We don’t currently state a warrenty on work although I feel we probably should. I would put it on a sign that is clearly visible to customers.

    We usually honour any work within a reasonable time frame. Perhaps 12 months is a fair amount of time for both the customer and the business.

    I would only warrenty peeling or dulling paint. I wouldn’t warrenty something because it has been stone chipped to death.

    Rust is a different ball game. If you tell the customer it won’t come back then you have to stand by that but if you clearly state that it will return at some point then we won’t warranty it even a week later.

    #48441
    Profile photo of travis
    travis
    Participant

    We offer a “lifetime” guarantee on paint and workmanship, parts are limited to their warranty. By “lifetime” we mean ” as long as you own the vehicle”. Aftermarket usually offer lifetime and we have had foggy headlights come back a time or 2. I can think of 2 radiators. Both of which the vendors covered the parts and even paid labor. Oe parts are limited by manufacture. Rust repair offers no warranty. All stated at the end of our guestiments. Haha

    #48442
    Profile photo of Chris
    Chris
    Participant

    Nicely said bondobob totally agreed

    #48443
    Profile photo of Ggy888
    Ggy888
    Participant

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    #48445
    Profile photo of Chris
    Chris
    Participant

    We’re required here to give a 3 month/5000km statutory warranty but I extend that to 12 months as a general policy. I won’t warrant paint adhesion on non-genuine (e.g. Ebay) plastic components, even though we use the proper Dupont procedure and primer. Fact is that I wouldn’t get a warranty claim every 3 years so it’s not a big deal for us. On jobs where we use only Dupont premium products I’ll offer a lifetime warranty which is backed by Dupont for materials. For new cars I’ll match the manufacturer’s warranty. Same thing, never had a claim. I am insistent about following the TDS though. Seems that pays off.

    #48672
    Profile photo of Carl
    Carl
    Participant

    Ours is lifetime warranty ! Or until they start the car :rofl :rofl

    #48673
    Profile photo of travis
    travis
    Participant

    Some get the 50/50 warranty. 50 feet or 50 seconds, whichever comes first.

    #48675
    Profile photo of Carl
    Carl
    Participant

    :lol1 :lol1

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